Question 1

WHAT IS THE REFUND POLICY?

Accepted Answer

Due to the nature of our products and for sanitary reasons, we do not accept returns. If there is an issue with your order, please contact us immediately at bohemianbathnbody@gmail.com and we can work together on solving the issue.

Thank you for your understanding.

Question 2

WHERE DO YOU SHIP PRODUCTS?

Accepted Answer

Our handmade vegan product are made in Canada and shipped to the USA and Canada.

Question 3

HOW MUCH IS SHIPPING?

Accepted Answer

Shipping costs will be calculated at check out.

Canada Shipping Rates:
Orders under $50.00 will receive a flat rate of $10
Orders between $51-$99 will receive a flat rate of $15
Orders over $100 will receive free shipping.

You can skip the shipping fees with free local pickup at our home-based studio in Binbrook, Ontario.

USA Shipping Rates:
Orders under $50 will receive a flat rate of $10
Orders between $51-$119 will receive a flat rate of $15
Orders between $120 will receive free shipping

Question 4

HOW LONG WILL IT TAKE TO GET MY ORDER?

Accepted Answer

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. These days are subject to change and can change depending on the season (ex. busier around the holidays).

You will receive an email notification when your order has shipped.

Question 5

CAN I PICK UP MY ORDER?

Accepted Answer

Yes, you can skip the shipping fees and pick up your order in Binbrook, Ontario.
General pick up hours are between 9:30 am to 7:00 pm (EST). If you need to pick up outside of these designated times, please contact us at bohemianbathnbody@gmail.com.

After placing your order and selecting local pickup at checkout, your order will be prepared and you will be emailed when your order is ready for pick up. We will send you an email when your order is ready along with an address and pick up instructions. Please do not share this address with anyone out of respect for our privacy.

Question 6

WHERE CAN I PURCHASE PRODUCTS

Accepted Answer

You can purchase products directly from this website or at the following locations.

Makers - Mapleview Mall (Burlington), Oshawa Shopping Centre (Oshawa)

In person markets where Bohemian will be vending at next will be posted on Instagram (@bohemianbathnbody)

Question 7

UPCOMING MARKETS

Accepted Answer

October 19th - Holistic Healing Fair 10-4pm - Aurora Legion

Holiday Markets 2025:

November 1st - ACE - Branlyn Community Centre, Brantford - 11-4pm

November 8/9 - KB Events - Merritton Community Centre, St. Catherine's - 10-4pm, 10-3pm

November 15 - ACE - Ancaster Fairgrounds - 11-4pm

November 16th - Holistic Healing Fair - Best Western Plus Lamplighter Inn & Conference Centre - 10-4pm

November 22/23 - Hess Village Holiday Market - 11-8pm, 11-5pm

November 29th - Holistic Healing Fair - Mississauga 
November 30th - Hess Village Holiday Market - 11-5pm

December 5/6/7 - Cambridge Christmas Market - Cambridge Town Hall - 530-1030pm, 10-5pm, 10-4pm

December 13/14 - Craftadian Hamilton - McMaster Innovation Centre - 10-4pm

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