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FREQUENTLY ASKED
QUESTIONS

HANDCRAFTED FEEL GOOD, VEGAN PRODUCTS

  • WHAT IS THE REFUND POLICY?
    Due to the nature of our products and for sanitary reasons, we do not accept returns. If there is an issue with your order, please contact us immediately at bohemianbathnbody@gmail.com and we can work together on solving the issue. This may include a store credit or full refund depending on the circumstance. Thank you for your understanding.
  • WHERE DO YOU SHIP PRODUCTS?
    Our handmade vegan product are made in Canada and shipped to the USA and Canada.
  • HOW MUCH IS SHIPPING?
    Shipping costs will be calculated at check out. Canada Shipping Rates: Orders under $50.00 will receive a flat rate of $15 Orders between $51-$120 will receive a flat rate of $18 Orders over $120 will receive free shipping. You can skip the shipping fees with free local pickup at our home-based studio in Binbrook, Ontario. USA Shipping Rates: Orders under $50 will receive a flat rate of $20 Orders between $50-$100 will receive a flat rate of $25 Orders between $100-$150 will receive a flat rate of $30 Orders over $150 will receive free shipping.
  • HOW LONG WILL IT TAKE TO GET MY ORDER?
    All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. These days are subject to change and can change depending on the season (ex. busier around the holidays). You will receive an email notification when your order has shipped.
  • CAN I PICK UP MY ORDER?
    Yes, you can skip the shipping fees and pick up your order in Binbrook, Ontario. General pick up hours are between 9:30 am to 7:00 pm (EST). If you need to pick up outside of these designated times, please contact us at bohemianbathnbody@gmail.com. After placing your order and selecting local pickup at checkout, your order will be prepared and you will be emailed when your order is ready for pick up. We will send you an email when your order is ready along with an address and pick up instructions. Please do not share this address with anyone out of respect for our privacy.
  • WHERE CAN I PURCHASE PRODUCTS
    You can purchase products directly from this website or at the following locations. The Nooks - Mapleview Mall (Burlington) and Vaughan Mills Mall Forrest and Harbour Co, Lock Street Hamilton
  • UPCOMING MARKETS
    July 8, 9 - Food Truck and Cheese Cake Fest hosted by KB events Canada. Location: West Niagara Fairgrounds, 11-7, 11-5. July 14, 15 - Ancaster Sangria Twilight Market hosted by ACE. Location: Ancaster Fairgrounds, 5-10, 4-10 July 29/30 - Poutine Mac and Cheese Market hosted by KB Events Canada. Location: Paris Fairgrounds. 11-7, 11-5 August 4/5/6/7 - Canal Days hosted by Niagara Markets. Location: Port Colborne Fri 4-9, Sat 10-9, Sun 10-9, Mon 10-4 August 18/19/20 - Cactus Fest Dundas. Fri 6-11, Sat 10-11, Sun 11-4
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